999bb Privacy Policy

999bb (referred to as "we", "our", or "the platform") operates an online betting and casino service for users in Bangladesh. This Privacy Policy explains how we collect your personal information, how we use it, and how we keep it secure.

By accessing the 999bb.lat website or using our services, you are considered to have agreed to the terms of this Privacy Policy. Please read this document carefully before using our services.

We take user privacy seriously. Ensuring the protection of your personal information is one of our highest priorities. This Privacy Policy applies to all 999bb services, websites, and related activities.

999bb collects various types of information to operate its services properly. These are described in detail below.

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Username and password (stored in encrypted form)
• National ID card or other identity document details (for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction history (records of deposits and withdrawals)
• Balance and bonus information

Note: We do not store full bank account numbers or card numbers — only the information required for payment processing is retained.

2.3 Technical and Device Information

• IP Address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Time, date, and duration of website visits
• Cookies and session data

2.4 Gaming Activity Information

• Game play history
• Bet amounts and outcomes
• Session duration and game type
• Responsible gaming preferences and limits

999bb collects and uses your information only for the specific and legitimate purposes described below:

1. Account Management: Creating, verifying, and maintaining your account.
2. Identity Verification (KYC): Completing the necessary verification to prevent fraud and confirm age.
3. Financial Transactions: Processing deposits and withdrawals securely.
4. Customer Support: Resolving your issues via 24/7 live chat and email.
5. Security: Preventing unauthorized access to your account and stopping fraudulent activity.
6. Legal Compliance: Maintaining records required to comply with applicable laws and regulations.
7. Service Improvement: Analyzing usage patterns to further improve the user experience.
8. Responsible Gaming: Monitoring your gaming activity to identify potentially problematic behavior and provide support.

999bb uses industry-standard technologies and processes to ensure the highest level of security for your information.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
• Encrypted Storage: Sensitive data such as passwords is always stored in hashed and encrypted form.
• Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and continuous security monitoring.
• Two-Factor Authentication: Available to provide an extra layer of protection for your account.

4.2 Organizational Security Measures

• Only authorized staff can access your information.
• All staff are trained on privacy and data protection.
• Regular security tests and audits are conducted.
• A response plan is in place to take prompt action in the event of a data breach.

999bb never sells your personal information or transfers it to third parties for commercial use. However, information may be shared in the limited circumstances below:

5.1 Service Provider Partners

To operate our services, we work with trusted third parties, such as:

• Payment processing services (mobile banking providers such as bKash, Nagad, Rocket, and Upay)
• Identity verification services
• Server and cloud infrastructure services
• Game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft)

These partners receive only the information necessary to provide the specific service, and they are bound to comply with our privacy policy.

5.2 Legal Obligations

Information may be provided to legal authorities in the following cases:

• To comply with a court order or valid legal claim
• To comply with anti-money laundering (AML) regulations
• To assist in the investigation of fraud or criminal activity

The 999bb website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the website (login sessions, language preferences).
• Functional Cookies: Remembering your preferences (such as display preferences and gaming settings).
• Analytics Cookies: Collecting anonymous statistics to understand how our services are used.
• Security Cookies: For fraud detection and account protection.

6.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling certain cookies may affect the proper functioning of some website features.

As a 999bb user, you have the following rights regarding your own personal information:

7.1 Right to Access

You can find out at any time what information we hold about you. You can contact our support team to request a copy of your information.

7.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly in the case of marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via our 24/7 live chat support or by email. We will respond to your request within 30 business days.

999bb retains your information only for as long as necessary. Retention periods for different types of information are set out below:

• Account Information: For as long as the account is active and for the period required by law after it is closed.
• Financial Transaction Records: A minimum of 5 years in accordance with financial regulations.
• KYC Documents: For the period required by regulations even after the account is closed.
• Customer Support Communications: Up to 3 years for dispute resolution purposes.
• Cookies and Session Data: Automatically deleted after the session ends or upon expiry of the set period.

Once the applicable retention period has ended, your information will be securely deleted or anonymized.

999bb is for users aged 21 and above only. We do not knowingly collect information from minors.

We apply age verification measures during the registration process. If we are informed that a minor has created an account, we will immediately close that account and delete all associated information.

Please contact our support team to report any information about an account belonging to a minor.

999bb may update this Privacy Policy from time to time. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• You will be notified by email or through a platform notification in the event of any important changes.
• Continuing to use the service after any changes will be considered as your acceptance of the new policy.

We therefore recommend that you review this privacy policy on a regular basis.

If you have any questions, concerns, or requests regarding the privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali is available through the website

We are committed to providing a prompt and satisfactory resolution to all privacy-related inquiries.